If you need to confirm a reservation, please contact us through our official channels, where our team will be happy to provide personalized assistance:

Website: oasishoteles.com
Phone: +52 55 4170 9258
Email: [email protected]
WhatsApp: +52 998 287 4478

We are located on Avenida Tulum, one of the main avenues in downtown Cancún, very close to all city services. The hotel is next to the bus stop that takes you to the Hotel Zone, on the corner of Brisa Street. Our address is: Avenida Tulum 13-14, Capilla Ecuménica, 22, 77500, Cancún, Q.R.

This depends on the type of reservation. For more information about what your stay includes, you may check with your travel agency or, upon arrival, our front desk team will gladly provide specific details. If breakfast is not included, it is available for our guests at a cost of $130 MXN per person.

There's nothing like starting the day with freshly prepared food. We offer a continental breakfast with a salad bar and cold cuts. If you prefer something different, we also have an à la carte breakfast menu, so you can choose exactly what you're in the mood for.

Our restaurant, Le Buffet, offers breakfast service from 7:00 a.m. to 11:00 a.m.

The fundamental distinction between Oh! Cancún and Smart Cancún lies in the experience and services offered.

Oh! Cancún is focused on comfort and relaxation. The stay includes access to a lounge-style pool area featuring sun loungers, Bali beds, and food and beverage service. In addition, guests enjoy access to an exclusive beach club at the sister property The Sens Cancún, located in the Hotel Zone.

Smart Cancún, on the other hand, is geared toward business travelers, offering facilities and services designed to enhance productivity. Due to this focus, several of the services available at Oh! Cancún are not included, although they may be requested for an additional fee.

For a more detailed overview of both hotels, please refer to the technical fact sheets below.
Smart Cancún
Oh! Cancún The Urban Oasis

As access depends on the category, season, or promotion you have booked, our front desk team will provide you with all the details upon your arrival.

Of course! You may upgrade your stay to Grand Oasis Palm for $65 USD per person, per night, or to Grand Oasis Cancún for $75 USD per night.

Please note that rates are subject to change without prior notice, and upgrades are subject to availability.

Absolutely. We want to make sure you arrive without any hassle and start enjoying your stay in Cancún right away. Our Contact Center team can assist you in arranging transportation operated by our official agency, Oasis Experiences, which offers very attractive rates for all Oasis Hotels & Resorts guests.

Below are their official contact channels:
Website: oasisexperiences.oasishoteles.com/en
Phone: +52 55 4170 9258
Email: [email protected]
WhatsApp: +52 998 287 4478